Have you ever tried cancelling a contract one day after it renewed If so, you know the frustration all too well. IT professionals juggle dozens - sometimes hundreds - of SaaS subscriptions and vendor contracts. Each one with its own deadline, silently ticking away in the background, hoping to auto-renew and collect your money. Without the right platform in place, it’s no surprise that many IT managers find themselves in disputes they didn’t see coming. One missed renewal window, and suddenly you're stuck paying for another year of a service you no longer need…or worse, one that’s underperforming.
Here are 6 practical tips to help you handle contract disputes like a pro:
1. Know the Terms Inside and Out. Before challenging a renewal or disputing a charge, revisit the contract. Pay close attention to:
Understanding where you stand legally gives you a solid foundation to make your case. Also, act fast. The sooner you respond to an unwanted renewal or service lapse, the better. Delaying can be seen as acceptance
2. Come Prepared with a Win-Win Solution. Rather than demanding a refund or cancellation, propose mutually beneficial options, if possible. Vendors are more likely to negotiate when there's something in it for them. Consider proposing:
3. Document Everything. Keep a detailed paper trail, especially when things start to go downhill. Be sure to save:
4. Loop in Your Colleagues. You don’t have to go it alone. Cross-functional support boosts your credibility and helps you build a stronger argument. Consider bringing in:
5. Be Firm, But Professional. Stick to the facts and stay calm. Approaching the dispute as a problem-solving exercise rather than a battle, will keep communication constructive. Be sure that you:
6. Learn from Mistakes and Improve Your Workflow. Remember that every dispute is a learning opportunity and with the right tools in place, contract disputes can be a thing of the past. You need a solution that:
BetterTracker helps finance, IT, and operations teams take control of contracts, subscriptions, and technology spend. By centralizing renewals, eliminating tech sprawl, and providing real-time visibility, BetterTracker empowers businesses to simplify compliance, reduce costs, and make smarter decisions.